One of the most common questions we receive about the EPS is how long does it take to have a case processed, or more frequently, why is it taking so long to have my case processed? As a result, the Standards and Practices (S&P) team undertook a project to develop an “Ideal Case Timeline” to help answer these frequently asked questions. Here is what S&P came up with:
| ACTION | Days |
|---|---|
| Intake | |
| Complaint Received/Acknowledged | 2 Days |
| Complaint Evaluated | 14 Days |
| More Information Needed | 14 Days |
| Response Requested/Received | 45 Days |
| Response Evaluated | 14 Days |
| Open in Adjudication | |
| Adjudication Panel Decision | 30 Days |
| Appeal Filed | 30 Days |
| Appeal Evaluated, Referred to 2nd Panel | 14 Days |
| Adjudication (Appeal) Panel | 30 Days |
| Adjudication (Appeal) Panel Final Decision | 30 Days |
This means that, ideally, a case that goes through EVERY step, would be processed within 343 days, a little over 11 months. However, this does not show the entire story. This is based on the following assumptions:
- All Required Components of a Valid complaint are initially included. This means the signed complaint form, a detailed narrative that cites specific tenets of the RID Code of Professional Conduct (CPC), a summary of actions taken to resolve the matter prior to filing a complaint, etc. are included. If these are not included, EPS staff begin emailing, calling, writing letters requesting more information. Then we wait for the complainant to comply.
- The complainant has internet access, a working computer, a web camera, as well as the knowledge how to upload a video file if an ASL narrative is preferred.
- The complainant understands the CPC and its application to interpreter conduct.
- Neither party is involved in legal proceedings against each other nor an entity related to the allegations.
- The respondents contact information is correct in the RID Database, and the respondent receives the request for a response.
- The respondent cooperates and provides a respond in a timely manner (within 30 days).
- The respondent submits a complete response, and if preferring an ASL response, knows how to film and upload a video file.
- A panel of three adjudicators are available to be assigned a case within the timeframe requested.
- Adjudicators do not have to consult with lawyers and/or specialists, and have all available resources to make a decision.
- Headquarters resources are consistent and are not impacted by vacancies and/or time away from the office.
- Technology always works.
At some point, we have all been cautioned about the dangers of assumptions. At the heart of the EPS are people, from the parties involved in the case to the adjudicators who give their time and expertise to guide the process as well as Headquarters staff responsible for the day-to-day administration of the program. Even still, with proper resources and clear, consistent policies, we can make this ideal a reality. There are many efforts in the works toward realizing this goal. Stay tuned for updates on our progress.